Terms & Conditions

Definitions

Royal Stranger, hereby referred as to “Royal Stranger”, “We”, “Us”, “Our” means Rufia, Lda, trading as “Royal Stranger”, with registered office at Rua Dr. Florido Toscano nº 109, 4405-612 Valadares, Portugal.

Customer, hereby referred as to “Customer”, “You”, “Your”, means

B2B: Any trade or business purchaser, including distributors, retailers, trade accounts, architects, designers, specifiers, and corporate buyers.
B2C: Any natural person acting for purposes wholly or mainly outside their trade, business, craft, or profession.

Website, hereby referred as to “Website” means www.royalstranger.com and any associated domains, subdomains, or online services we operate.

Products, hereby referred to as “Product”, “Products” or “Goods” means the furniture, lighting, rugs, carpets, ceramics, and any other items or materials we offer or supply.

Order, hereby referred to as “Order” means a purchase request placed by the Customer for Products, whether by email, online, or via purchase order. This includes any specifications or instructions provided.

Order Confirmation, hereby referred to as “Order Confirmation” means our written confirmation accepting an Order (including a proforma or other written acceptance). This confirmation forms the contract for that Order.

Proforma, hereby referred to as “Proforma” or “Proforma Invoice” means a preliminary invoice we issue that sets out pricing and terms for an Order. It is used to arrange payment prior to shipment.

COM, hereby referred to as “COM” or “Customer’s Own Material” means any fabric, leather, or any other material supplied by the Customer for incorporation into the Products. This includes instructions for placement, orientation, and pattern matching.

Bespoke, hereby referred to as “Bespoke”, “Custom”, or “Special Order” means a Product made to the Customer’s specifications or significantly modified from our standard offering. It also includes products produced for contract/hospitality purposes (including, but not limited to, prototypes and unique finishes).

Contract & Hospitality Orders means any orders for commercial, public, or hospitality projects. These may require special specifications, certifications, quantities, or delivery/installation methods.

Business Day means any day other than a Saturday, Sunday, or public holiday in Portugal.

B2B – Trade and Business Customers

Effective Date: 3rd September 2025

Last Updated: 3rd September 2025

Entity: Rufia, Lda (trading as “Royal Stranger”), NIPC PT513547967

Registered office: Rua Dr. Florido Toscano nº 109, 4405-612 Valadares, Portugal

Contacts: [email protected] | +351 914 081 082

Website: www.royalstranger.com

1. Scope and Acceptance

These Terms govern all sales of products by Royal Stranger to customers (including but not limited to) distributors, retailers, trade accounts, architects, designers, specifiers, corporate purchasers) worldwide.
These Terms also apply to and govern the use of any catalogue, finish catalogue, product catalogue, care guide, instruction sheet, price list, technical sheet, quotation, sample, render, or other document or material issued or made available by Royal Stranger in connection with the marketing, specification, sale, delivery, care, or use of the Products.
Counter‑terms contained in purchase orders, correspondence or any other documents are rejected unless expressly accepted by Royal Stranger in a written agreement signed by an authorized signatory.
Website acceptance: By navigating our website, creating an account, requesting a quotation, requesting any documents or materials (including, but not limited to, catalogs, brochures, specifications, price lists, etc), or placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms to the fullest extent permitted by law. If you do not agree, you must not use our website or place an order.
Where Royal Stranger offers trade accounts, partner arrangements, distributor relationships, project pricing, or professional services to Business Customers, such arrangements may be subject to separate written terms, policies, discount structures, or channel conditions in addition to these Terms.
We may update these Terms prospectively without prior notice. The version in force at the date of our Order Confirmation shall govern that order.

2. Products and Variations

Products are individually handmade in Portugal. As a handmade piece, all endeavors are taken to keep every detail as close as possible to the advertised products, however, by placing an order with us the customer understands and accepts that slight variations may occur on the received product.
Reasonable variations include, but are not limited to, color, texture, grain, veining, tone, patina, and dimensions, and are normal and not defects.
Technical drawings, weights, dimensions, descriptions, illustrations, photographs, renders, catalogues, price lists, samples, and other product information are approximate only and are provided solely for general guidance and informational purposes.
Upholstery components and materials are in accordance with applicable standards (e.g., British Standards). We can meet other international standards on request.

3. Materials and Finishes

Royal Stranger shall use reasonable endeavors to match a finish, texture, material and/or color as described in the order however no guarantee can be made of an exact match. By placing an order with Royal Stranger, the customer acknowledges and accepts that slight variations may occur on the received product.
By placing an order, the customer expressly acknowledges and agrees that all products may exhibit slight to moderate variations between samples, swatches, showroom pieces, photographs, drawings, digital renders, previous orders, and the final delivered product. Such variations are inherent to the materials and manufacturing processes used and shall not constitute defects, non-conformity, or grounds for rejection, cancellation, replacement, refund, or compensation.
Finish samples, fabric swatches, material samples, photographs, and other visual representations are for indicative purposes only and may not exactly match the finished product. Natural materials and handcrafted finishes, including but not limited to wood, wood veneer, marble, porcelain, brass, brushed brass, metals, lacquered finishes, upholstered wooden structures, and gold leaf or silver leaf applications, may present natural variations in tone, color, veining, grain, texture, sheen, pattern, and overall appearance.
Wood, wood veneer, marble, porcelain, and other natural or semi-natural materials may vary from piece to piece and may contain inherent markings, veining, pores, tonal differences, and other characteristics that are not defects.
Lacquered, brushed, patinated, leafed, and other artisanal or hand-applied finishes may show slight irregularities, tonal variation, shading, brush marks, polish differences, or minor surface inconsistencies as a result of the production process and light conditions.
Gold leaf and silver leaf finishes are delicate, artisanal applications and may show variations in tone, texture, adhesion, overlap, cracking, or other irregularities inherent to the hand-applied process.
Brass is porous and may develop visible and unavoidable discrepancies and/or patina upon production. These products may require ongoing care and polishing after sale.
Foundry and other metalworks’ weights may vary. Identical finishes across two or more pieces in separate orders are not guaranteed due to handmade processes.

4. COM (Customer’s Own Material)

By placing a COM order with Royal Stranger, the customer acknowledges and agrees that the customer is solely responsible for the selection, specification, quality, quantity, condition, legality, and suitability of the COM for the intended product and use. Any examination, visual review, sewing test, or other assessment of the COM by Royal Stranger, if undertaken, shall be limited, discretionary, and for indicative purposes only, and shall not constitute acceptance, approval, or any warranty as to suitability, performance, durability, or final appearance. Royal Stranger shall have no liability for any defect, delay, damage, failure, or unsatisfactory outcome arising from or related to the COM, and reserves the right to refuse any COM that it reasonably considers unsuitable for production.
The customer warrants that COM is suitable, compliant, and properly identified, including pattern placement, right/reverse, and top/bottom indications.
Leather needs full hides ~55 sq ft; additional footage may be required due to natural irregularities.
Dye lots vary, as such natural marks in leather (including, but not limited to scars, wrinkles, bite marks) are expected.
Royal Stranger shall not be deemed responsible for the behavior of any COM nor for any defective COM.
We do not warrant COM, COM behavior or tailoring outcomes caused by COM characteristics. We may reject unsuitable/defective COM.
All COM deliveries should be sent prepaid directly to Royal Stranger with the following information:
- Customer’s name.
- Customer’s proforma invoice number.
- Relevant order details and placement instructions.

5. Bespoke Products, Special Orders, Contract & Hospitality Orders

Royal Stranger’s products can be suitable for bespoke or customized orders. Any requests for such orders must be made directly to Royal Stranger who then reserves the right to evaluate whether the referred version may or may not be executed as per the requested terms.
The Customer is responsible for reviewing and approving all specifications, dimensions, finishes, materials, drawings, samples, and other Order details before Order Confirmation and, where applicable, before production starts. Royal Stranger shall be entitled to rely on the specifications, selections, measurements, approvals, and instructions provided or approved by the Customer.
Contract and hospitality specifications may carry special pricing and lead times.
New product designs or interior design projects are subject to a €250 design fee, fully deductible against the order; additional design fees may apply as notified.
All bespoke products, drawings, and prototypes are Royal Stranger’s intellectual and industrial property. Credits for design/manufacture/handcraft must be given to Royal Stranger.
Bespoke/COM/custom items are non‑cancelable and non‑returnable once production starts, except where we agree otherwise in writing.

6. Pricing, Taxes and Packaging

The price for each product is as detailed in the current price list and replaces and previous versions.
All prices refer to retail prices and refer to one single unit of a given product only.
Prices are in EUR (€), per single unit, exclude taxes/duties/transport unless stated, and supersede prior price lists.
Packaging is included unless special packaging is requested which will be considered as an extra cost that will be charged accordingly.
We reserve the right to apply VAT where applicable.

7. Account, Orders, and Payment

No minimum order, however, products shall be handmade in accordance with customer’s requirements. Production will start upon receipt of the order’s specifications and a pre-payment according to this clause is confirmed by the bank.
Trade accounts must include valid tax/invoicing details. EU accounts must provide a valid VIES‑validated VAT number or Portuguese VAT will apply, as required by law.
Standard payment: 50% deposit to initiate production; 50% balance prior to shipping/collection. First orders may require 100% advance payment.
We issue a proforma invoice for confirmation by email. Balances are typically requested ~2 weeks before estimated completion; payment is due within 10 business days.
Storage for delayed balances/dispatch: If unpaid after 10 business days from balance request, a 5% weekly storage fee applies (calculated on the total invoice). Goods and documents are withheld until all fees and balances are paid. If unpaid for 8 weeks after final billing, the customer understands and agrees that the order will be released to Royal Stranger’s stock and the order pre-payment shall be lost.
Proformas are valid for 30 days counting from the date the proforma has been sent.
Quantity‑based discounts apply only if the agreed quantities are ordered. Royal Stranger is not obliged to apply the same discount if fewer or different goods are ordered.
We may postpone completion in the event of production issues affecting quantity or quality.

8. Changes and Cancellations

Cancellation is not accepted after 5 business days from the order issue date. Cancellations after issue shall incur a 30% restocking fee. Changes on ongoing orders, cancellations or returns require prior written approval.
For delays in specifications/approvals/COM or customer indecision/loss of project, amounts paid are not refundable or creditable.

9. Payment and Fraud Safety

Payments are to be made exclusively in EUR by wire transfer to:

Bank: Banco Santander Totta S.A.

Address: Av. da República 2240, 4430-196 Vila Nova de Gaia, Portugal

Account Holder: RUFIA, LDA

IBAN: PT50 0018 0003 4288 7695 0201 7

Account Number: 0018 000342887695020 17

SWIFT/BIC: TOTAPTPL

Email payment confirmation should be sent to [email protected] with the proforma number. Without a reference to a proforma invoice number, it may take longer to identify pre-payments which may then cause a delay in production.
Always verify bank details via a known channel; we are not responsible for payments sent to altered/unverified details.

10. Lead Times

Indicative production lead time is up to 12 weeks from receipt of deposit and final specifications.
Lead times for COM orders start only after properly identified COM arrives.
Royal Stranger shall not be responsible for any delays in production or any fabric/leather misuse if materials are sent without identification by the customer.
Lead times are estimates and may change without prior notice due to production load or contingencies. Rush options may be available for a fee (request via [email protected]).
For special or large orders, Royal Stranger reserves the right to agree with the customer on a different lead time.
Delivery/transit time is additional and not included in production lead time.

11. Shipping, Delivery, Risk, and Title

Unless otherwise expressly agreed in writing, all orders placed with Royal Stranger are Ex‑Works (EXW). Collection, loading, transport, customs, insurance, unloading, and/or installation at the place of destination are the Customer’s responsibility. Royal Stranger is therefore not responsible over events, loss or any and all damages that may occur during or after transport and/or installation.
Our responsibility is limited to the preparation of the goods and ends at collection. If we arrange transport upon request, it is charged separately (shipping proforma valid 10 days) and performed door‑to‑door curbside (street‑level). Due to the fact that transport is assured by an external forwarder, Royal Stranger cannot guarantee transit times and, as such, cannot be held responsible for any such delay.
Risk passes at handover to your carrier; title passes upon receipt of full payment.
Royal Stranger also offers a White Glove Service. At the customer’s request and subject to separate written confirmation, Royal Stranger may offer a premium white glove delivery service for certain orders and destinations. This service may include in-home delivery, unpacking, placement of the product in the room indicated by the customer, and removal of standard packaging, subject always to site accessibility, safety, and feasibility. Any such service is charged separately and is provided by Royal Stranger and/or appointed specialist partners. The customer remains responsible for ensuring suitable access and site readiness. Where access or site conditions prevent safe or practical completion of the service, Royal Stranger reserves the right to complete delivery at the nearest accessible point or to reschedule delivery at the customer’s cost. Any assembly, installation, fixing, connection, or specialist lifting services are excluded unless expressly agreed in writing.
Correct delivery address and any access constraints must be provided at service acceptance; changes or additional services may incur surcharges.

12. Inspection, Damage Claims, and Returns

All goods are inspected and carefully packed. At the time the products are picked up by the purchaser’s carrier, the title passes to the purchaser. On EXW terms, you must inspect at pickup and ensure transit risk as Royal Stranger is not responsible for a customer’s own or third party freight damage and claim.
When responsible for the transport service, Royal Stranger strongly advises the customer to verify the goods upon delivery for perceptible damages on the packages and, then, to verify all crates/boxes in order to check for any nonconformities in the conditions of the goods.
The refusal of damaged products in no way relieves the costumer of the responsibility for paying the goods.
If we arranged transport, check packages upon delivery. For visible or concealed damage, notify the carrier immediately and file intent to claim. Concealed damage must be reported to the carrier within 15 days of receipt or claims may be denied.
Notify Royal Stranger within 48 hours of delivery at [email protected] with photos/videos showing the goods, crates/boxes, and issues, plus a detailed description.
Keep original packaging until claims are resolved; if lost, you bear any costs to repack for return/repair. Royal Stranger shall not be liable in any way for the replacement, acquisition, or any other costs related with the replacement of the original boxes or crates
Damaged products being returned must be in the condition in which they were received by the customer. The products must be well accommodated to avoid extra damages. Damaged goods must not be altered, installed, or repaired by you. We may refuse repairs/pick‑ups from locations other than the original destination and such alteration will forfeit any transportation damage claim.
Royal Stranger will endeavor to propose a solution to the customer within 5 business days of the claim registration.
Royal Stranger reserves the right to decline responsibility if: a) The claim is presented after the 48 hours period, or is not accompanied by the mandatory information; b) The claimed products were altered out or any way tampered with, either by the customer or by a third party, without ROYAL STRANGER’s consent; c) The products show clear signs of regular use. The refusal of damaged merchandise in no way relieves the customer of the responsibility to pay for the order.
B2B sales are final. Returns require our prior written consent (RMA). Unauthorized returns will be refused and returned at your expense.

13. Warranty

We warrant products against defects in materials and workmanship for two (2) years from the date of the final invoice, under normal use.
Products naturally age, which may vary depending on exposure to light, heat, normal wear, and how they are cared for by Customers. While Royal Stranger strives to provide the most suitable guidance for proper use and care of the products, correct use and care remain the sole responsibility of the Customer.
Measurements and specifications: Unless expressly stated otherwise in writing, all product dimensions, weights, finishes, colors, and other specifications shown on the website or in any catalogue, quotation, drawing, render, order confirmation, technical sheet, sample, or other document are approximate only and may be subject to reasonable variation as a result of handmade or artisanal production processes, natural materials, and normal manufacturing tolerances. Any such variation shall not constitute a defect, non-conformity, or grounds for rejection, return, cancellation, price reduction, compensation, or any other remedy.
Exclusions: COM, components not manufactured by us (e.g., bulbs), second‑hand purchasers, showroom/display wear, misuse, mishandling, excessive wear, humidity, fading due to excessive light/heat, soiling, improper cleaning, abnormal use, accidents, and ordinary aging/patina.
Remedies: following our assessment and agreement with you, we will repair, restore, or replace (in that order). We are not responsible for: improper cleaning methods; improper installation/assembly by you/your agents; damage from environment/exposure; costs of installation/removal/re‑installation; restoration or repair work; or parts purchased separately for lamps.
Product‑specific notes: Rugs and carpets are made from natural fibers and/or using handmade techniques and may present natural variations in color, texture, size, and pattern. Unless otherwise expressly stated in writing, all dimensions provided on the website, in catalogues, quotations, drawings, order confirmations, technical sheets, and other documents are approximate only and may be subject to reasonable variation as a result of handmade production processes, natural materials, and manufacturing tolerances. For rugs and carpets, size variations of up to ±3% shall be considered acceptable and shall not constitute a defect. Professional cleaning is recommended. Ceramics are handcrafted and certain details, including stripes, patterns, and surface finishes, may be applied manually. As a result, slight variations in size, shape, color, texture, and finish may occur. Such differences are inherent to the artisanal production process and shall not be regarded as defects, non-conformities, or grounds for rejection, return, cancellation, or compensation, or any other remedy.

14. Internet and Distribution Policy

Dealer websites must not advertise or display the Royal Stranger name, logo, product images, or other company IP without our prior written consent. Moreover, we may refuse to sell to dealers whose distribution or sales tactics negatively affect our ability to compete in a region.

15. Force Majeure

All quoted completion and delivery dates are estimates only. Royal Stranger shall not be in breach, nor liable for any delay, non‑performance, or default in manufacture, completion, shipment, delivery, or installation to the extent caused by a Force Majeure Event. Our affected obligations shall be suspended for the duration and to the extent of the Force Majeure Event.
Force Majeure Event means any event or circumstance beyond Royal Stranger’s reasonable control which prevents, hinders, or delays performance, including without limitation:

a) acts of God or nature: fire, flood, storm, lightning, earthquake, pandemic, epidemic, public health emergency, or other natural disaster;

b) war, armed conflict, terrorism, cyber‑attack, sabotage, piracy, civil commotion, riot, embargo, blockade, sanctions, or martial law;

c) governmental or regulatory actions: law or regulation changes, export/import or customs restrictions, licensing or certification delays, inspections, or orders of any public authority;

d) supply‑chain disruptions: unavailability or shortage of labor, power, utilities, raw materials, components, foundry capacity, or transportation; failure, delay, or insolvency of suppliers, subcontractors, carriers, or customs brokers;

e) labor difficulties: strike, lockout, walkout, slowdown, or other labor dispute (whether involving our personnel or those of third parties);

f) breakdowns and failures: accident, equipment breakdown, tooling failure, or workshop shutdowns; and

g) other manufacturing or shipping contingencies not reasonably foreseeable or avoidable.

We will notify you within a reasonable time after becoming aware of a Force Majeure Event that materially affects an Order and will use commercially reasonable efforts to mitigate its effects, including rescheduling, substituting materials of equivalent standard where appropriate and agreed, or reallocating capacity. You shall likewise cooperate in good faith to facilitate mitigation (including timely approvals, providing alternative instructions, or accepting reasonable substitutions or revised Incoterms where applicable).
Indicative lead times are extended by the period of the Force Majeure Event and reasonable recovery time. Where delivery is EXW, the timeframe for collection will be adjusted accordingly, and storage/handling arrangements will be coordinated in good faith. If we arranged transport, transit dates are similarly extended, and carriers’ delays or embargoes are deemed Force Majeure Events.
Deposits already paid remain allocated to the affected Order(s). Milestone or balance payment dates that fall during a Force Majeure Event will be deferred to a commercially reasonable date after we notify readiness for collection/dispatch, except for amounts already due and payable for work, materials, customization, or services performed prior to the Force Majeure Event. If a Force Majeure Event causes a material and sustained increase in costs of materials, components, or freight, we may propose an equitable price adjustment; if not agreed within 15 days, either party may invoke the clause below.
If a Force Majeure Event continues for more than 60 consecutive days (or 90 aggregate days within any 120‑day period) and materially affects the Order, either party may terminate the affected Order upon written notice. In such case, you shall pay for Products completed or in process (including work‑in‑progress, bespoke/custom items, and committed materials) at the contract price or, for partial work, at a reasonable pro‑rata price reflecting costs incurred plus a reasonable margin. Any remaining prepaid amount for unperformed work after such settlement will be credited or refunded. Neither party shall have further liability to the other for the terminated portion of the Order.
Except for payment of amounts validly due for work already performed and for obligations that cannot lawfully be excluded, neither party shall be liable for any indirect, special, incidental, consequential, punitive, or exemplary damages, loss of profit, loss of business, or loss of opportunity arising from or in connection with a Force Majeure Event, and any remedies under this clause are exclusive for such events.
Nothing in this clause prevents us from exercising other rights or remedies available under these Terms (including adjustment of lead times, prioritization of production, or invoking limitations of liability) to address the impact of a Force Majeure Event.

16. Errors, Inaccuracies and Omissions

We may correct typographical errors, inaccuracies, or omissions (descriptions, finishes, pricing, promotions, shipping charges, transit times, availability) at any time without prior notice. Photographs aim to represent finishes/colors accurately; slight variations may occur.
Royal Stranger reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders.

17. Ancillary Documents and Website Materials

Royal Stranger may provide catalogues, finish catalogues, product catalogues, price lists, quotations, care guides, instruction sheets, technical sheets, renders, photographs, samples, swatches, and other printed, digital, or electronic materials in connection with the Products.
Such materials are provided for general guidance only and do not form part of the contract unless expressly incorporated into the relevant Order Confirmation in writing.
These Terms shall apply to and govern all such materials and shall prevail over any inconsistent statement, description, image, indication, or disclaimer contained in them, unless expressly agreed otherwise in writing by Royal Stranger.
Any colors, finishes, textures, dimensions, weights, or other specifications shown in such materials are approximate and indicative only and may vary due to handmade production processes, natural materials, lighting conditions, photography, screen calibration, manufacturing tolerances, and other factors.

18. Intellectual Property

All rights reserved. No Royal Stranger product or material may be duplicated, copied, prototyped, reverse‑engineered, 3D‑modeled, reproduced, distributed, or transmitted by any means without our prior written permission. For permissions, contact [email protected].

19. International Sales

Royal Stranger may accept Orders for delivery outside Portugal. Any sale for delivery outside Portugal may be subject to additional transport, customs, tax, regulatory, and destination-country requirements.
Unless expressly agreed otherwise in writing, the Customer shall be solely responsible for all import formalities, customs clearance, declarations, duties, tariffs, import VAT, sales or use taxes, brokerage fees, permits, approvals, registrations, certifications, local handling charges, storage charges, and any other costs, charges, or requirements arising in connection with the importation, delivery, resale, installation, or use of the Products in the destination country.
Unless expressly agreed otherwise in writing, the Customer shall act as importer of record and shall provide promptly all information, documentation, authorizations, and assistance reasonably required for shipment, customs processing, import clearance, and compliance with destination-country requirements.
Unless expressly confirmed by Royal Stranger in writing, Royal Stranger does not represent or warrant that any Product complies with the laws, regulations, standards, certifications, building requirements, electrical requirements, safety requirements, labelling rules, or other local requirements of any country outside Portugal. The Customer is solely responsible for verifying that the Products are suitable, lawful, compliant, and fit for importation, resale, installation, and use in the destination country and for the intended purpose.
Any delivery date or timeframe for delivery outside Portugal is indicative only unless expressly agreed otherwise in writing. Royal Stranger shall not be liable for delay, non-delivery, additional cost, or disruption arising from customs processes, border delays, carrier delays, regulatory intervention, import restrictions, or the Customer’s failure to provide any required information, documentation, payment, approval, or cooperation.
Unless expressly agreed otherwise in writing, Royal Stranger is not obliged to provide installation, assembly, on-site inspection, local servicing, repair attendance, collection, returns handling, or other in-country after-sales services outside Portugal.
If Royal Stranger incurs any duties, taxes, charges, storage costs, penalties, losses, or expenses as a result of the Customer’s acts, omissions, delay, or failure to comply with this Clause 19, the Customer shall reimburse Royal Stranger in full on demand.
Nothing in this Clause 19 excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable mandatory law.

20. Governing Law and Dispute Resolution

These Terms, each Contract between Royal Stranger and the Customer, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of Portugal.
The courts of Porto, Portugal shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or in connection with these Terms, any Contract, or any non-contractual obligations arising out of or in connection with them.
The parties shall use reasonable endeavors to resolve any dispute in good faith before commencing formal proceedings, save where urgent relief is reasonably required.